Refund policy

We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your item.

To qualify for a return:

Items must be in the same condition as received: unworn, unused, with tags, and in the original packaging.
A receipt or proof of purchase is required.

If your return is approved, we will provide instructions for sending your package.
The customer bears the costs associated with returning the goods.
Items returned without prior approval will not be accepted.

For any return-related questions, you can always reach us at info@neurovizr.ch

Please inspect your order upon receipt and notify us immediately if:

We will address the issue promptly to make it right.

We cannot accept returns for:

Note: Local duties, customs fees, shipping costs or VAT paid by the customer are non-refundable.

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without a reason.

To exchange an item, return it following the steps above. Once your return is accepted, place a new order for the desired item.

Once we receive and inspect your return, we will notify you of approval or rejection.
Approved refunds will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return, contact us at info@neurovizr.ch