Refund policy

30-Day Money-Back Guarantee & Return Policy

We want you to experience neuroVIZR for yourself.

That's why we offer a 30-day money-back guarantee. You may test your neuroVIZR device for up to 30 days from the date of delivery and return it if it is not the right fit for you.

Eligibility for Return

To qualify for a refund:

  • The return request must be submitted within 14 days of receiving your order.
  • The device may be opened, set up and tested.
  • The product must be returned in good condition with no significant signs of damage, misuse or neglect.
  • All original components must be included, including:
    • neuroVIZR device
    • headband
    • travel case
    • packaging
    • any included accessories or promotional items
  • Proof of purchase is required.

All returned items are inspected upon receipt to verify completeness and condition.

How to Start a Return

To initiate a return, please contact us at:

info@neurovizr.ch

Once approved, we will provide return instructions.

Returns sent without prior authorization cannot be accepted.

Return Shipping

The customer is responsible for the cost of return shipping.

Original shipping charges, customs duties, taxes, VAT, import fees and return shipping costs are non-refundable.

Damaged, Incomplete or Misused Products

Refunds may be reduced or refused if:

  • The product is returned incomplete.
  • Components are missing.
  • The device shows excessive wear, damage or signs of misuse.
  • The original packaging has been significantly damaged or destroyed.

European Union Right of Withdrawal

For orders shipped to the European Union, customers additionally benefit from the statutory 14-day withdrawal period in accordance with applicable EU consumer protection regulations.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days.

Please note that your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund approval, please contact us at info@neurovizr.ch.